Jill Geisler became a TV news director at the age of 27. She didn't know a whole lot about managing people, and she learned by trial and error.
"When I was a baby manager, I thought I could compliment everyone into high performance," Geisler told KPLU. "So when I had to sit down with people about under-performance, they didn't know why this suddenly came out of the blue when all they'd been hearing about was how well they had done."
But Geisler liked management so much, she became a leadership trainer, and she’s just written a book on how to inspire and motivate staff. It's called Work Happy: What Great Bosses Know.